Understanding the Difference

Stop running your front desk.
Let Convo run it.

Convo answers every call and chat. Books appointments. Keeps your team in sync. Spots patterns. Recommends what to do next.

Conversation-first
Real-time ops
Actionable insights
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Chat Booking

Just now

"Can I get a cut tomorrow afternoon?"
"Sure! Alex has 2pm or 4pm open. Which works?"

Staff Updates

Real-time sync

Alex: Acknowledged

Maria: In session

Owner Insights

This week

24

Bookings

8

Calls

↓12%

No-shows

Why Convo is different

Most tools record what happened. Convo tells you what to do next.

Convo speaks customer.

No forms. Customers say "tomorrow afternoon" and Convo suggests slots. Natural conversation, instant booking.

Captures bookings other tools miss

Convo keeps everyone in sync.

Staff sees updates in real-time. Acknowledges bookings. Marks when they're running late. Customers stay informed.

Reduces interruptions and confusion

Convo recommends what to do.

Spots no-show patterns. Suggests policy changes. Flags opportunities. More than analytics — actionable guidance.

Turns data into decisions

The Details

Where Convo fits in your stack

Convo handles conversations and operations. Your POS handles transactions. They work together.

Native
Limited
Manual
Not core

Front Door

Captures phone calls (after-hours included)

Convo

MangoMint

Fresha

Books via chat naturally

Convo

MangoMint

Fresha

Handles "tomorrow afternoon" ambiguity

Convo

MangoMint

Fresha

Offers suggested times proactively

Convo

MangoMint

Fresha

Escalates to human when uncertain

Convo

MangoMint

Fresha

Intelligence & Policies

Slot holds (prevents double booking)

Convo

MangoMint

Fresha

Deposit / cancellation policy enforcement

Convo

MangoMint

Fresha

Smart follow-ups / reminders

Convo

MangoMint

Fresha

Reschedules gracefully

Convo

MangoMint

Fresha

Operations (Real-time)

Employee acknowledgements

Convo

MangoMint

Fresha

Appointment status lifecycle

Convo

MangoMint

Fresha

Internal notes linked to appointments

Convo

MangoMint

Fresha

Time-off requests impacting availability

Convo

MangoMint

Fresha

Analytics & Actions

Owner KPI dashboard

Convo

MangoMint

Fresha

AI insights with recommendations

Convo

MangoMint

Fresha

"Review Action" CTA into Owner GPT

Convo

MangoMint

Fresha

Real World

How Convo solves real problems

The messy scenarios where traditional tools fall short.

Customer calls after hours

Typical system

  • •Goes to voicemail
  • •Customer may not leave a message
  • •Booking opportunity lost until next day

Convo

  • •AI voice agent answers the call
  • •Understands request conversationally
  • •Books the appointment on the spot
Captured booking

Customer is vague: "tomorrow afternoon"

Typical system

  • •Form requires exact time selection
  • •Customer abandons or picks wrong slot
  • •Staff calls back to clarify

Convo

  • •AI understands 'afternoon' intent
  • •Suggests 2-3 available slots
  • •Customer picks, booking confirmed
Reduced friction

Stylist running late

Typical system

  • •Owner manually texts affected clients
  • •Some clients show up anyway
  • •Front desk handles complaints

Convo

  • •Staff marks delay in employee portal
  • •Affected clients auto-notified
  • •Offers reschedule options proactively
Reduced interruption

No-show spike this week

Typical system

  • •Discovered in weekly reports
  • •No immediate action taken
  • •Pattern repeats

Convo

  • •AI flags trend in real-time
  • •Surfaces insight: 'No-shows up 20%'
  • •Recommends deposit policy adjustment
Fewer no-shows

Busy Saturday: last-minute cancellations

Typical system

  • •Staff scrambles to fill slots
  • •Manual texting to waitlist
  • •Slots often go unfilled

Convo

  • •Cancellation triggers auto-outreach
  • •Waitlist clients notified instantly
  • •Slot filled without staff effort
Maximized revenue

Ready to see Convo in action?

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Easy Adoption

Start without switching

Convo works alongside your current tools. Start small, expand when ready.

No rip-and-replace

Keep your current calendar/POS. Convo fills it. Switching is optional, not required.

Step 1

Add Convo as your front desk

Chat + voice channels go live. Your current calendar stays.

Step 2

Build trust with your team

Staff uses employee portal for live updates and acknowledgements.

Step 3

Consolidate later (optional)

When ready, simplify your stack. No pressure.

Your Metrics

What You'll Measure

Real metrics from your actual usage — no vanity numbers.

Captured calls

Count

Calls answered by AI

Bookings created

Count

Appointments booked via Convo

No-show trend

Direction

Weekly change in no-shows

Staff acknowledgement rate

Percentage

Appointments confirmed by staff

Owner time saved

Qualitative

Less front desk management

Measured from your actual usage — no vanity metrics.

Questions

Frequently Asked Questions

Quick answers to common questions.

Stop answering calls. Stop chasing staff updates.

Let Convo handle your front desk while you run your business.

Watch DemoRequest Access

Private beta — we onboard a limited number of businesses at a time.